How does Zelle work?

When you enroll with Zelle through the Citizens National Bank app, your name, the name of your bank and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with Citizens National Bank). When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its “directory” and notifies Citizens National Bank of the incoming payment. Citizens National Bank then directs the payment into your bank account, all while keeping your sensitive account details private.

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