Welcome to Contact Us

Contact Us

Customer Care Specialist: 601.693.1331

A live customer care specialist is ready to assist you with any questions that you may have.
(Available Monday–Friday, 8 a.m. to 6 p.m.; Saturday, 9 a.m. to noon)

CNB ReadyLine: 1.866.333.4262

Check your account balances, transfer funds, report a lost or stolen CNB Debit Card, and more through our automated voice response system 24 hours a day.

Complaint Resolution Process

At Citizens National Bank, we are committed to building lifetime relationships with our customers by providing superior customer service. When you have a concern or complaint, we encourage you to tell us about it by following our Complaint Resolution Process below.

The first step to resolving a complaint is to contact us directly. Our Complaint Resolution Officer will act promptly to resolve your complaint, and, as appropriate, escalate your complaint to our Senior Management team.

To file a complaint with our Complaint Resolution Officer, please complete the Customer Complaint Form and drop it by any Citizens National Bank, or mail it to:

Citizens National Bank
Attn: Complaint Resolution Officer
512 22nd Avenue
Meridian, MS 39301