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Frequently Asked Questions

Find answers to common questions.

Customer Care Specialist: 601.693.1331

A live customer care specialist is ready to assist you with any questions that you may have. Available Monday–Friday, 8 a.m. to 6 p.m.; Saturday, 9 a.m. to noon.

CNB ReadyLine: 1.866.333.4262

Check your account balances, transfer funds, report a lost or stolen CNB Debit Card, and more through our automated voice response system 24 hours a day.

Personal Banking Customers

CNB Routing Number

065300211 (Also referred to as the ABA Number or Transit Number)

CNB Social Media

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CNB Debit Card

For questions or concerns, or to report your lost or stolen CNB Debit Card, call at any time.

CNB Customer Care Center: 601.693.1331

(Monday-Friday: 8:00 am-6:00 pm | Saturday: 9:00 am-Noon)

CNB Readyline: 1.866.333.4262

Consumer Credit Card Management

Visit consumer.cardservices.bank  to access your online credit card account.

Platinum Visa Credit Card

For questions or concerns, and credit card limit raises.

Card Services: 1.888.999.3340

Complaint Resolution Process

At Citizens National Bank, we are committed to building lifetime relationships with our customers by providing superior customer service. When you have a concern or complaint, we encourage you to tell us about it by following our Complaint Resolution Process below.

The first step to resolving a complaint is to contact us directly. Our Complaint Resolution Officer will act promptly to resolve your complaint, and, as appropriate, escalate your complaint to our Senior Management team.

To file a complaint with our Complaint Resolution Officer, please complete the Customer Complaint Form and drop it by any Citizens National Bank, or mail it to:

Citizens National Bank
Attn: Complaint Resolution Officer
512 22nd Avenue
Meridian, MS 39301

 

Business Banking Customers

Business Banking Services: 601.484.5218

Your Business eBanking Support Team is ready to answer any of your questions or concerns.

eDeposit Support: 601.484.5218 or Deposit.Helpdesk@YourCNB.com

Should you have any questions or concerns with your remote deposit capture services, your eDeposit Support Team is ready to assist you.

CNB Business Debit Card

For questions or concerns, or to report your lost or stolen CNB Business Debit Card, call at any time.

CNB Customer Care Center: 601.693.1331

(Monday – Friday: 8:00 am-6:00 pm | Saturday: 9:00 am-Noon)

CNB Readyline: 1.866.333.4262

Business Credit Card Management

Visit business.cardservices.bank to access your online credit card account.

Business Platinum or Business Rewards

For questions or concerns, and credit card limit raises.

Card Services: 1.888.999.3340

Purchasing Card

For questions or concerns, and credit card limit raises.

Card Services: 1.866.312.0275