Frequently Asked Questions
Customer Care Specialist: 601.693.1331
A live customer care specialist is ready to assist you with any questions that you may have
(available Monday–Friday, 8 a.m. to 6 p.m.; Saturday, 9 a.m. to noon.)
CNB ReadyLine: 1.866.333.4262
Check your account balances, transfer funds, report a lost or stolen CNB Debit Card, and more through our automated voice response system 24 hours a day.
CNB Routing Number
065300211 (Also referred to as the ABA Number or Transit Number)
CNB Social Media
Complaint Resolution Process
At Citizens National Bank, we are committed to building lifetime relationships with our customers by providing superior customer service. When you have a concern or complaint, we encourage you to tell us about it by following our Complaint Resolution Process below.
The first step to resolving a complaint is to contact us directly. Our Complaint Resolution Officer will act promptly to resolve your complaint, and, as appropriate, escalate your complaint to our Senior Management team.
To file a complaint with our Complaint Resolution Officer, please complete the Customer Complaint Form and drop it by any Citizens National Bank, or mail it to:
Citizens National Bank
Attn: Complaint Resolution Officer
512 22nd Avenue
Meridian, MS 39301