Potential Fraud Warning!
Citizens National Bank has learned that fraudulent calls are being made to our customers. Callers are stating they are from "Citizens National Bank" and are spoofing the Bank's telephone number, 601.693.1331. The caller will suggest there has been fraudulent activity and may ask for online banking credentials or other personal information, including the "username" and "password" to your online banking account! Please note that Citizens National Bank will NOT call and ask you to verify information such as your username or password to your online banking account, your social security number or your account number. If you receive a call requesting any of this type of sensitive customer information, please call Citizens National Bank at 601.693.1331.

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Contact Us

Customer Care Specialist: 601.693.1331

A live customer care specialist is ready to assist you with any questions that you may have.
(Available Monday–Friday, 8 a.m. to 6 p.m.; Saturday, 9 a.m. to noon)

CNB ReadyLine: 1.866.333.4262

Check your account balances, transfer funds, report a lost or stolen CNB Debit Card, and more through our automated voice response system 24 hours a day.

Complaint Resolution Process

At Citizens National Bank, we are committed to building lifetime relationships with our customers by providing superior customer service. When you have a concern or complaint, we encourage you to tell us about it by following our Complaint Resolution Process below.

The first step to resolving a complaint is to contact us directly. Our Complaint Resolution Officer will act promptly to resolve your complaint, and, as appropriate, escalate your complaint to our Senior Management team.

To file a complaint with our Complaint Resolution Officer, please complete the Customer Complaint Form and drop it by any Citizens National Bank, or mail it to:

Citizens National Bank
Attn: Complaint Resolution Officer
512 22nd Avenue
Meridian, MS 39301