Contact Us
Frequently Asked Questions
Find answers to common questions
Customer Care Specialist: 601.693.1331
A live customer care specialist is ready to assist you with any questions that you may have. Available Monday–Friday, 8 a.m. to 6 p.m.; Saturday, 9 a.m. to noon.
CNB ReadyLine: 1.866.333.4262
Check your account balances, transfer funds, report a lost or stolen CNB Debit Card, and more through our automated voice response system 24 hours a day.
Personal Banking Customers
CNB Routing Number
065300211 (Also referred to as the ABA Number or Transit Number)
CNB Social Media
CNB Debit Card
For questions or concerns, or to report your lost or stolen CNB Debit Card, call at any time.
CNB Customer Care Center: 601.693.1331
(Monday - Friday: 8:00 am - 6:00 pm | Saturday: 9:00 am - Noon)
CNB Readyline: 1.866.333.4262
After Hours or Holidays: 1.800.236.2442
Consumer Credit Card Management
Visit consumer.cardservices.bank to access your online credit card account.
Platinum Visa Credit Card
For questions or concerns, and credit card limit raises.
Card Services: 1.888.999.3340
Complaint Resolution Process
At Citizens National Bank, we are committed to building lifetime relationships with our customers by providing superior customer service. When you have a concern or complaint, we encourage you to tell us about it by following our Complaint Resolution Process below.
The first step to resolving a complaint is to contact us directly. Our Complaint Resolution Officer will act promptly to resolve your complaint, and, as appropriate, escalate your complaint to our Senior Management team.
To file a complaint with our Complaint Resolution Officer, please complete the Customer Complaint Form and drop it by any Citizens National Bank, or mail it to:
Citizens National Bank
Attn: Complaint Resolution Officer
512 22nd Avenue
Meridian, MS 39301
Business Banking Customers
Business Banking Services: 601.484.5218
Your Business eBanking Support Team is ready to answer any of your questions or concerns.
eDeposit Support: 601.484.5348 or Deposit.Helpdesk@YourCNB.com
Should you have any questions or concerns with your remote deposit capture services, your eDeposit Support Team is ready to assist you.
CNB Business Debit Card
For questions or concerns, or to report your lost or stolen CNB Business Debit Card, call at any time.
CNB Customer Care Center: 601.693.1331
(Monday - Friday: 8:00 am - 6:00 pm | Saturday: 9:00 am - Noon)
CNB Readyline: 1.866.333.4262
After Hours or Holidays: 1.800.236.2442
Business Credit Card Management
Visit business.cardservices.bank to access your online credit card account.
Business Platinum or Business Rewards
For questions or concerns, and credit card limit raises.
Card Services: 1.888.999.3340
Purchasing Card
For questions or concerns, and credit card limit raises.